Overview

Userback MCP (Model Context Protocol) lets your developer tools and AI agents connect to Userback and automatically load relevant context (feedback details, comments, project/workflow info, console logs, and network logs) directly into your prompt flow.

As a team, you can debug faster without manually copying IDs, recreating long issue timelines, or switching constantly between tools.

Connect the Userback MCP endpoint into supported MCP clients like ChatGPT, Cursor, Claude Desktop, Claude Code, VS Code, Windsurf, and OpenCode, then authenticate to start using Userback context where you work.

Prerequisites

Set up Userback

You have access to a Userback workspace.
You can sign in to Userback in a browser during OAuth authorization.
You have an MCP-compatible client (eg. ChatGPT, Claude, or code editors like VSCode, Cursor or Windsurf.
For custom tools, the Userback MCP endpoint is:

https://mcp.userback.io/v1/mcp/

1. Configure Apps & Tools

Claude Desktop

Steps:

Open Search and tools.
Click + Add connectors.
Select Userback from the connector directory.
Connect and run auth.
Sign in to Userback and approve access for your workspace.

ChatGPT

Open the App Store in ChatGPT.
Go to Settings.
Open Apps & Connectors.
Select Userback and click Connect.
Sign in to Userback and approve workspace access.

Claude Code

Steps:

Install Claude Code in your IDE.
In terminal, run:

claude mcp add Userback https://mcp.userback.io/v1/mcp/ -t http -s user

Complete OAuth in your browser when prompted.

Cursor

One-click install:

Add Userback to Cursor

Manual setup:

{
  "mcpServers": {
    "userback": {
      "url": "https://mcp.userback.io/v1/mcp/"
    }
  }
}

After saving, restart Cursor if needed, then complete OAuth authorization in your browser.

Visual Studio Code

Open Command Palette and run MCP: Add Server.
Choose HTTP.
Enter:

https://mcp.userback.io/v1/mcp/

Name it Userback.

Example config:

{
  "servers": {
    "Userback": {
      "url": "https://mcp.userback.io/v1/mcp/",
      "type": "http"
    }
  }
}

Windsurf

Open Command Palette and run Windsurf: MCP Marketplace.
Click the cog icon to modify mcp.json
Enter:

{
  "mcpServers": {
    "Userback": {
      "url": "https://mcp.userback.io/v1/mcp/"
    }
  }
}

2. Getting Started

Once configured:

Start a prompt in your MCP client.
Ask your agent to use Userback MCP.
Complete OAuth authorization when prompted.
Approve the MCP tool calls the agent needs.
Iterate in focused steps: search -> inspect -> decide -> update.

3. Available Features in Userback MCP

Userback MCP supports:

Finding and reviewing feedback across projects
Searching by filters and by intent
Reading related technical diagnostics (console/network logs)
Posting comments and updating feedback status/ownership/details
Organizing and triaging work with project and workflow context

Available Tools:

Tool name	Description
add_feedback	Create a new feedback item in a project so your team can track and work on it.
add_feedback_comment	Add a comment or reply to an existing feedback item to share updates or ask questions.
get_feedback	View full details for specific feedback items, including comments, screenshots, and key context.
get_feedback_logs	See recent technical logs (console and network) for a feedback item to help investigate issues.
list_account_users	View account members (and who can be assigned work) so you can choose valid assignees.
list_projects	See the projects you can access, with optional workflow info for each project.
list_workflows	View the available status/workflow states for a specific project.
search_feedback_filter	Search feedback using filters (like project, assignee, priority, date, and status) with predictable, paginated results.
search_feedback_semantic	Find feedback by meaning (not just exact words) using natural-language search.
set_feedback_assignee	Assign, reassign, or unassign a feedback item.
set_feedback_workflow	Update a feedback item’s status/workflow step.
update_feedback	Edit one or more feedback fields at once (for example title, description, priority, assignee, or status).

4. Tips

Prompting tips:

Start with one clear goal per prompt (for example: "summarize", "prioritize", or "update").
Be specific about what you want (project, date range, status, or theme).
Review suggested updates before applying them.
Keep requests focused and iterative instead of asking for everything at once.

5. Examples

Examples of how teams can use Userback MCP:

Product Engineer uses Userback MCP to debug a bug report with context from feedback details and logs.

Review Userback feedback ID 12345, analyze likely root cause from details + logs, cross-reference with the codebase, and propose an implementation plan.

Stack used

Userback
Userback MCP
Cursor or Claude Code

Product Manager uses Userback MCP to identify patterns across multiple feedback items and produce actionable work packages.

Analyze all "In Progress" feedback in the APP project in Userback, cluster recurring themes, estimate impact, and propose efficient implementation to minimize time spent.

Stack used

Userback
Userback MCP
ChatGPT / Claude Desktop

Product Designer uses Userback MCP to pass design feedback into an agent and generate a concrete implementation plan.

Build an implementation plan for any requested UX changes in the App project and include acceptance criteria for QA.

Stack used

Userback
Userback MCP
Cursor or Claude Code

FAQ

Can I use Userback MCP without changing my Userback widget/snippet?

Yes. Userback MCP only needs your Userback account/workspace access and OAuth authorization in your MCP client.

Can I connect other applications?

Yes, applications that support OAuth can connect using:

https://mcp.userback.io/v1/mcp/

Can I paste multiple IDs or requests at once?

Yes. But we recommend one focused task at a time to reduce context-window pressure and improve output quality.

How do I review or revoke MCP access?

Userback account admins can manage and revoke access from the workspace settings page in Userback, and or individually from your user profile.

Does Userback MCP expose data beyond existing permissions?

No. MCP follows your existing Userback account/workspace permissions.