Userback Access Token

The Userback Access Token authenticates the widget and grants it access to your workspace. You'll need it for every installation method.

Finding your access token

Click the Code icon in the top-right corner of your Userback workspace to find your access token.

One access token covers your entire workspace — no separate token needed per project. Widget availability is controlled per project inside Userback, so make sure the domain is added to the correct project and the widget is configured for it. See Managing Domains for help.

Troubleshooting

If the widget isn't showing on your website:

1. Verify the domain is added to your project in Userback.
2. Check your project settings to confirm the widget is configured correctly.
3. See the Widget Troubleshooting Guide for further help.

Need help? Visit the Help Center or use the chat bubble on this page to contact our support team.