Webhooks

Overview

Webhooks enable your application to receive real-time HTTP push notifications whenever data is created or updated in Userback. They act as a bridge, instantly connecting Userback to your external systems, applications, and workflows.

Prerequisites

Before you begin, ensure the following:

• Userback Workspace: A workspace is needed to collect and manage feedback.
• Access Token: Retrieve your token via the Code Icon in your workspace.
• Plan Requirements: Webhooks require the Scale Plan or higher.
• Webhook Receiver: Set up a server endpoint to handle incoming webhook requests.

Why Use Webhooks?

Webhooks allow you to connect Userback with your external systems, enabling real-time updates and automation:

• Automate Workflows: Trigger actions like creating tasks in project management tools.
• Real-Time Notifications: Get immediate updates on feedback and comments.
• Custom Integration: Build tailored solutions by leveraging event data.

How to Set Up Webhooks

1. Navigate to Integrations:
   Go to the Connect page in your project.

2. Connect a Webhook:
   Select "Connect" under Webhooks and add your webhook URL.

3. Test the Connection:
   Use the built-in "Test" feature to validate the webhook setup.

Webhook Events

Webhooks can notify you of the following events:

Feedback Events

• New Feedback: Triggered when new feedback is added.
• Feedback Assigned: Updates when feedback is assigned to a user.
• Status Changed: Notifies when feedback status is updated (e.g., Open → Resolved).
• Priority Changed: Triggered when feedback priority changes.
• Feedback Voted: Updates when feedback votes are modified.
• Feedback Deleted: Triggered when feedback is removed.

Comment Events

• New Comment: Triggered when a new comment is added to feedback.
• Comment Updated: Notifies when an existing comment is edited.
• Status Changed: Updates when a comment status changes (e.g., Public → Private).
• Comment Deleted: Triggered when a comment is removed.

Webhook Payload Structure

Each webhook sends data via HTTP headers and a JSON payload.

Headers

Content-Type: application/json; charset=utf-8  
User-Agent: Userback-Webhook  

Payload Example

{
  "action": "create",
  "type": "feedback",
  "data": {
    "id": 2007850,
    "feedback_type": "Bug Report",
    "project": "Pied Piper",
    "url": "https://app.userback.io/viewer/123456/98765/2007850MSNv8n6f/",
    "email": "user@example.com",
    "name": "John Doe",
    "priority": "Urgent"
  },
  "timestamp": 1667263011,
  "url": "https://app.userback.io/viewer/123456/98765/2007850MSNv8n6f/"
}

Payload Fields

🛟 Support

Need help? Here’s how to get assistance:

1. Log in to your Userback workspace.
2. Click the Help Center icon in the top-right corner.
3. Select Contact us to start a chat with our support team.