Introducing In-App Surveys, Full Session Replay and User Segments in Userback!

We're thrilled to announce a significant addition to Session Replay: Rage Clicks. Rage Clicks precisely identify rapid and repeated clicking in particular areas of your site. This acts as a beacon, illuminating points where users may be experiencing confusion or obstacles, providing you with actionable insights.

You can now fine-tune Public/Internal comment permissions per user, per project. This means you can decide who among your team can communicate internally and who can interact with reporters or external users.

We're excited to announce the latest version of our Rest API, v1.01. This update brings you a host of new capabilities and improvements:

We've made project collaboration even more convenient in Userback. Now, you can invite, remove, or view who's in a project directly from the Overview Page. No need to navigate to Workspace Settings – it's all at your fingertips!

Introducing Widget Templates in Userback! This unlocks a new level of ease and flexibility, allowing you to swiftly choose and implement widgets that align with your specific feedback collection needs.

We've made a small change with a massive impact – introducing the 1-5 numbering addition to the rating field type! This opens up a world of possibilities for gathering insights on various aspects of your products and services.

Say hello to the ability to Move Feedback Between Projects. You can now easily transfer feedback items between different projects with just a few clicks! No more wasting time trying to organize scattered feedback or resubmitting to the right project. You have the power to ensure feedback lands right where it's needed, with the team members who can make things happen.

Today, we're introducing Two-Factor Authentication (2FA) to Userback! 2FA is an additional layer of security that adds an extra step to the login process, ensuring that only authorized users can access their Userback accounts.

We're excited to share some new features we've added to Userback, making it even easier to manage feedback and stay on top of customer requests. Here's a quick rundown of what's new: