Userback Insights analyses the feedback in your project and finds recurring themes automatically, so you can see what's really going on without spending hours reading through individual submissions.

Key Features

• Automatic theme detection: Once enabled for your Project, Insights analyses your feedback and groups it into meaningful themes, showing you what's coming up repeatedly across your user base.
• User Feedback Sentiment: Each theme includes a breakdown of positive and negative sentiment, so you can quickly understand whether a topic is a source of frustration or something users feel good about.
• Evidence behind every theme: Click into any theme to see the overview and the specific feedback items that contributed to it, including total feedback count and the number of unique users affected.
• Act on it directly: Manage feedback from within Insights, or export your themes directly to Jira, including feedback links, titles, and the theme overview.
• Always up to date: Insights refreshes automatically every 24 hours. You can also trigger a manual refresh any time you want the latest picture.

How it Works

• Insights lives on your project Overview page, just click 'Get Insights' to start.
• You need at least 10 feedback items to generate Insights for the first time.
• Insights analyses your latest 500 feedback items and runs in the background, you don't need to stay on the page while it's working.
• View all themes or keep it relevant with your top 5 themes; archive anything that isn't relevant and restore it any time.
• Available on Business Plans and above.

Coming Soon

We're currently working on Insights as a filtering option in your feedback page, and improved notifications so you never miss a new insight.

Head to your project Overview and click 'Get Insights' to get started. This is just the beginning for Insights, and your feedback will shape where it goes next. Leave feedback via the 'Give Feedback' button in your Userback dashboard, or email us directly.

📘See Your Insights Now!