We’ve rolled out two important improvements to the Userback ↔ Jira integration, making collaboration smoother and connections more secure.

Key Features

Nested Jira comment sync: Jira comments now sync as nested (threaded) replies between Jira and Userback. This means conversations stay structured and easier to follow, no more flat comment streams or lost context.

OAuth-based Jira connection: New Jira connections now use OAuth instead of API tokens, providing a more secure and reliable way to connect Userback with Jira.

How It Works

Nested comments

• Replies in Jira sync back to Userback as threaded comments
• Replies in Userback sync to Jira the same way
• Conversations stay organized, with full context preserved on both sides

OAuth connection

• When setting up a new Jira integration, you’ll be guided through an OAuth flow
• No API tokens required
• Existing Jira connections continue to work as-is

Try It Today!

These updates make collaboration clearer, reduce back-and-forth between teams, and provide a more secure, easier way to connect Userback with Jira.