🚀In-app Surveys, Session Replay and User Segments

Introducing In-App Surveys, Full Session Replay and User Segments in Userback!

In-App Surveys

Get ready to unlock regular, valuable user insights with easy-to-launch in-app surveys. Create surveys with ease straight from a template or build your own from scratch. Get ready to level up your feedback game by launching unlimited regular surveys to your users. This unlocks a new level of ease and flexibility, allowing you to swiftly choose and implement widgets that align with your specific feedback collection needs.

Select from popular templates

Survey editor

Add and edit questions

Target Segments

Segments and Tracked Users

To get the most from your Userback account, tracking users is essential. When users are tracked, everything comes together including user profiles with associated contact information, application data, and metrics such as Net Promoter Scores (NPS), survey responses, bug reports, and session replays. Create segments with your tracked user data to easily target surveys and feedback widgets to the right user at the right time. Tracking users is easy with the new global access token. Simply replace the example identify code with your own and start tracking users today.

Create Segments

New Global Access Token

Use the same widget code for all of your surveys, simply copy, paste, and manage your project domains to control which surveys or feedback widgets are displayed. Fine-tune this with targeting options such as segments and page URL targeting.

Full Session Replay

Now you can capture full replays of your users not just the small replay when they submit feedback. You'll be empowered to look through your user's sessions to uncover insights from your application and their usage. Cross-correlate low NPS scores with session behavior. Have a bird's eye view of your users having access to their previous feedback history, survey responses, and sessions and get the real full story of your users.

Full session list

This update empowers you to get started with Userback faster than ever, whether you're creating a new project or editing an existing widget. With pre-designed survey templates ranging from NPS, CSAT, CES, and More, the right survey is just a click away.

Whether you're new to Userback or an experienced user, Surveys, Session Replay, and Segments streamline the process of collecting feedback, so you can focus more on what matters most: understanding and acting on your customers' insights.

Cheers,
The Team @ Userback